Shipping & Returns
Standard: Free Shipping (We ship to Worldwide)
Items will be shipped to our customers by DHL, EMS, UPS, RM1R, EUEXP or HK Post. We are not responsible for wrong or undeliverable address. For the benefit of you, please ensure that your shipping address is correct and deliverable. If you want to change address, please email us on time. If the item has been sent, we are not responsible for that.
Most items are in stock and will be shipped out within 24hours. Your order will be delivered to the shipping address within 7-18 working days.
The delivery time of adapter: 7-10 working days
The delivery time of battery: 12-18 working days
(It will delay 2-3 days due to COVID-19).
General Ordering Guidelines
The receipt of an order confirmation from us does not mean that we accept your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. After the order has been canceled, the money will be refunded to you.
1. All items have been checked carefully before shipping.
2. We offer a 30 day hassle-free money back guarantee, return shipping is responsibility of the buyer unless the return is a result of our mistake (i.e., your receive the wrong item or defective).Please inform us through email after you receive your item, Please tell us the Detailed Problem and we will try our best to solve it for you.
3. If within your one year warranty period your item has any problems, you will need to return the item to us at your expense, we will inspect and test the item and if it is due to a manufacturers defect, We will send you a new one (returned shipping will be at your cost).
4. if you change other item or your item has man-made sabotage, return is not accepted
We are committed to your satisfaction. Within the warranty period, items can be returned for replacement or repair or if the item is not in stock a store credit will be issued, once a Returned Materials Authorization ("RMA") has been obtained. Refunds are only available within the first 30 days from the date of the invoice (shipping, insurance and handling charges are non-refundable)
Return Merchandise Authorisation (RMA) Procedures
1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please contact us to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.